1. Introduction

These Terms of Use govern your access to and use of this website. By accessing this website, you agree to comply with these terms. If you do not agree with any part of these terms, you should not use this website.

2. About Us

This website is operated by Eave Studio (“we”, “us”, “our”). References to “you” and “your” refer to any visitor or user of this website.

3. Website Content

We make reasonable efforts to ensure that all information displayed on this website is accurate and up to date. However, we do not guarantee that all content, product descriptions, specifications, pricing, availability, images, or other information is free from errors or omissions.

Product images are provided for illustrative purposes only. Natural variations in materials, finishes, colours, grain patterns, and craftsmanship may occur.

4. Intellectual Property Rights

All content on this website, including but not limited to text, photographs, product designs, graphics, logos, branding, and website design, is owned by or licensed to us and is protected by intellectual property laws.

You may not reproduce, distribute, modify, publish, or otherwise use any content from this website without our prior written consent.

5. Acceptable Use

You agree not to:

• Use the website in any unlawful manner.

• Attempt to gain unauthorised access to any part of the website.

• Interfere with the operation or security of the website.

• Copy, scrape, or extract data from the website without permission.

• Introduce viruses, malware, or other harmful software.

6. Links to Third-Party Websites

This website may contain links to third-party websites. We are not responsible for the content, availability, or practices of any third-party sites.

7. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any loss, damage, costs, or expenses arising from your use of, or inability to use, this website.

Nothing in these terms excludes liability that cannot legally be excluded under the laws of England and Wales.

8. Availability of the Website

We reserve the right to suspend, withdraw, modify, or discontinue any part of the website without notice.

9. Changes to These Terms

We may update these Terms of Use from time to time. Any changes will take effect when published on this website.

10. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions regarding these Terms of Use, please contact us at: Josh@eavestudio.co.uk

Delivery

Delivery Areas

We currently deliver throughout the United Kingdom. Please contact us before ordering if you require delivery outside this area.

Delivery Times

Estimated lead times and delivery dates are provided in good faith but are not guaranteed.

We will contact you when your order is ready to arrange a suitable delivery date.

Customer Responsibilities

Before ordering, please ensure that:

• Furniture dimensions are suitable for your intended space.

• Adequate access exists through all entrances, corridors, stairways, and internal routes.

• Any necessary permissions for access or parking have been obtained.

Additional charges may apply where delivery cannot be completed due to access restrictions or customer absence.

Delivery Inspection

Please inspect your order upon delivery.

Any visible damage should be reported to us within 48 hours of receipt, together with photographs where possible.

Returns

Standard Products

If you are purchasing a standard, non-bespoke item online as a consumer, you may have the right to cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.

Returned items must be unused and returned in their original condition.

The customer is responsible for return shipping costs unless the item is faulty or incorrectly supplied.

Bespoke and Made-to-Order Products

Products made to your specifications, dimensions, material selections, or personalised requirements are exempt from cancellation rights under the Consumer Contracts Regulations 2013.

As a result, bespoke and made-to-order items cannot be returned or refunded simply because you have changed your mind.

Faulty or Damaged Goods

If your furniture arrives damaged, defective, or not as described, please contact us as soon as possible.

Where appropriate, we may:

• Arrange a repair.

• Provide a replacement.

• Offer a partial refund.

• Provide a full refund.

These remedies are provided in accordance with your statutory rights.

Natural Materials

Wood is a natural material and may contain variations in grain, colour, texture, knots, and other naturally occurring features.

These characteristics are not considered defects and are an inherent part of handcrafted timber furniture.

Natural Timber Characteristics

Our furniture is crafted from natural timber and other natural materials. As such, every piece is unique and will display individual characteristics that contribute to its appearance and character.

These characteristics may include, but are not limited to:

• Variations in grain pattern and figure.

• Knots, burrs, pin knots, mineral streaks, and natural markings.

• Variations in colour and tone.

• Medullary rays and natural figuring.

• Small checks, splits, or surface features inherent to the material.

• Variations in texture and finish absorption.

Photographs shown on our website are representative examples only. Due to the unique nature of timber, the product you receive will not be identical to any photographs, samples, or previous pieces.

These natural characteristics are not defects and do not constitute grounds for rejection, return, replacement, or refund.

Timber Movement and Environmental Conditions

Wood is a living natural material that responds to changes in temperature and humidity throughout its lifetime.

As environmental conditions change, timber may naturally expand, contract, develop minor surface checking, or undergo subtle movement. These changes are a normal characteristic of solid wood furniture and are not considered manufacturing defects.

To minimise movement, customers should:

• Maintain a stable indoor environment where possible.

• Avoid placing furniture near radiators, underfloor heating outlets, fireplaces, wood burners, air conditioning units, or direct sources of heat.

• Avoid prolonged exposure to direct sunlight.

• Avoid excessive humidity or excessively dry conditions.

We shall not be responsible for damage, distortion, cracking, splitting, warping, or movement resulting from environmental conditions beyond our reasonable control or from failure to follow care guidance.

Natural timber movement does not affect your statutory rights where a genuine manufacturing defect exists.

Customer Measurements and Made-to-Order Acknowledgement

It is the customer’s responsibility to carefully review all product dimensions before placing an order and to ensure that furniture can be accommodated within the intended space.

Customers are responsible for checking:

• Overall furniture dimensions.

• Doorway widths and heights.

• Hallways, staircases, lifts, and access routes.

• Ceiling heights and turning clearances.

• Any site-specific restrictions that may affect delivery or installation.

We cannot accept responsibility for products that are unsuitable due to incorrect measurements, assumptions regarding fit, or access restrictions at the delivery location.

By placing an order for a bespoke, custom-made, or made-to-order product, you acknowledge and agree that:

• The item is being manufactured specifically for you.

• Production may commence shortly after the order is accepted.

• Once production has commenced, the order cannot normally be cancelled.

• Bespoke and made-to-order products are exempt from the standard 14-day cancellation rights that apply to many distance sales under the Consumer Contracts Regulations 2013.

• Natural variations in materials, colour, grain, and finish are accepted as part of the design and character of the product.

Contact

For delivery, returns, or warranty enquiries, please contact: Josh@eavestudio.co.uk

1. Introduction

These Terms and Conditions govern the sale of products by Eave Studio (“we”, “us”, “our”) to the customer (“you”, “your”).

By placing an order with us, you agree to be bound by these Terms and Conditions.

2. Products

We make every effort to accurately describe and photograph our products.

Due to the natural characteristics of timber and other materials, variations in colour, grain, texture, knots, markings, and finish are to be expected and do not constitute defects.

All dimensions are approximate and may vary slightly as part of the manufacturing process.

3. Custom and Bespoke Orders

Products made to your specifications, measurements, material selections, or other personalised requirements are considered bespoke products.

Once production has commenced, bespoke orders cannot be cancelled except where required by law.

Natural variations in materials and handcrafted processes form part of the character of bespoke furniture and are not grounds for rejection or refund.

4. Pricing

All prices displayed on our website are in Pounds Sterling (£).

Prices may be amended at any time prior to order confirmation.

Any delivery charges, installation fees, or additional services will be clearly communicated before payment is taken.

5. Payment

Payment terms will be specified at the time of ordering.

Where a deposit is required, production will not commence until the deposit has been received.

Ownership of goods remains with us until full payment has been received.

6. Lead Times

Any lead times provided are estimates only.

While we will make reasonable efforts to meet estimated delivery dates, delays may occur due to material availability, supplier delays, transport issues, or circumstances beyond our control.

We shall not be liable for losses arising from delays outside our reasonable control.

7. Delivery

You are responsible for ensuring that products can be safely delivered to the intended location.

Please ensure adequate access through doorways, staircases, lifts, hallways, and other access routes before ordering.

If delivery cannot be completed due to inadequate access or customer absence, additional delivery charges may apply.

Risk in the goods passes to you upon delivery.

8. Inspection Upon Delivery

You should inspect products upon delivery and notify us within 48 hours of any visible damage, defects, or missing items.

Photographic evidence may be requested to assist with assessment.

9. Product Care

Furniture should be used and maintained in accordance with any care instructions provided.

We are not responsible for damage resulting from misuse, neglect, improper maintenance, excessive moisture, extreme temperatures, or normal wear and tear.

10. Warranty

We warrant that products will be free from manufacturing defects for a period of 12 months from delivery.

This warranty does not cover:

• Normal wear and tear.

• Natural timber movement.

• Changes in colour due to ageing or sunlight exposure.

• Damage caused by misuse, accidents, or improper care.

Our liability under this warranty is limited to repair, replacement, or refund at our discretion.

11. Consumer Rights

Nothing in these Terms and Conditions affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

12. Limitation of Liability

To the fullest extent permitted by law, our liability shall not exceed the purchase price of the goods supplied.

Nothing in these Terms excludes liability for death, personal injury, fraud, or any liability that cannot legally be excluded.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Analytics

This website collects personal information to power our site analytics, including:

Information about your browser, network, and device

Web pages you visited prior to coming to this website

Your IP address

This information may also include details about your use of this website, including:

Clicks

Internal links

Pages visited

Scrolling

Searches

Timestamps

We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

Visitor data for customers

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

Billing and shipping address

Details relating to your purchase (for example, your shirt size)

Email address

Name

Phone number

We provide this information to Squarespace, our online store hosting provider, so that they can provide website services to us.  We also provide this information to our shipping service providers so we can ship your order to you.

Our payment processors will also collect payment information from you. You can read their privacy policy at

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Visitor data for form block submission

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you.

Visitor data for shipping

When you purchase a physical product on this website, we collect personal information from you to ship the order to you. 

We may collect information like your: 

Billing and shipping address 

Details relating to your purchase (for example, the product’s weight) 

Email address 

Name 

Phone number 

We share this information with Squarespace, our website hosting provider, so that they can provide shipping services to us. 

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Visitor data for website visitors

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

Information about your browser, network and device

Web pages you visited prior to coming to this website

Web pages you view while on this website

Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.

Abandoned cart emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

You enter your email address at checkout, or are logged into your customer account.

You add a product which is in stock to your shopping cart.

You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We provide your contact information to Squarespace, our email marketing provider, so they can send these emails on our behalf and help us manage our relationship with you.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

You’ve created a customer account

Your customer account password has been reset or updated

You’ve made a purchase

Your order has shipped

It’s not possible to unsubscribe from these messages.

We provide your contact information to Squarespace, our website hosting provider, so they can send these emails to you on our behalf and help us manage our relationship with you.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

Information about your browser, network, or device

Information about this site and the page you’re viewing on it

Your IP address

Squarespace payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Website Operator:

Eave studio

Contact:

Email: Josh@eavestudio.co.uk

Website:

www.eavestudio.co.uk

Business Information:

Trading as: Eave studio

Responsible for Website Content:

Josh Greaves

Disclaimer:

The information provided on this website is for general informational purposes only. While every effort is made to keep content accurate and up to date, no guarantees are made regarding its completeness or accuracy.

Copyright:

All content, images, designs, and materials on this website are protected by copyright and may not be reproduced or used without prior written permission.